What is a Virtual Assistant and what do they do?
It can be confusing when you first look to grow a team. There’s a good chance that your business has been run solely by you since it began. Looking at your options can be a little baffling, especially when it comes to taking on that first team member. You may be considering a Virtual Assistant but what is a Virtual Assistant anyway – and what do they do?
What is a Virtual Assistant?
A Virtual Assistant is a remote team worker who is employed on a contracted or freelance basis. They work with several clients at any time, providing them all with the services they need, to run their businesses more efficiently and effectively. Each client will usually have a contract that stipulates the set amount of hours they’re hiring the Virtual Assistant for – so they’re only paying for the hours needed and used. At Virtually Accomplished I use a tool which tracks time to the minute.
What does a Virtual Assistant do?
This is one of the most commonly asked questions by businesses looking to hire a Virtual Assistant! How much time will I need a Virtual Assistant for and what tasks can I handover?
A Virtual Assistant can provide a vast range of different services. There are many Virtual Assistants that specialise in specific areas – such as websites or using a particular software platform. Others with dedicated niche areas. However, here’s a breakdown of some of the more common tasks a Virtual Assistant can provide as well as what I offer at Virtually Accomplished.
Tasks such as email management, diary management, travel planning, database building, invoicing, newsletters to name but a few.
Social media management
This can include content creation and scheduling and managing your accounts to ensure you have appropriate strategy linked to your marketing plan.
Event organisation and management
Events take time to organise and run. A Virtual Assistant can liaise with attendees and suppliers, take notes at meetings, research suitable venues and even follow up with attendees after the event.
A Virtual Assistant can take on a large chunk of your customer relationship and retention tasks. Tasks like sales and call management, dealing with queries and competitor research, for example.
Virtual Assistants aren’t limited to helping you with your business life – they’re great for personal tasks too! Tasks such as organising the family holiday, gift sourcing and purchasing, as well as calendar management for the family, to ensure you’re all where you need to be, with time to spare!
A Virtual Assistant can deal with eCommerce tasks, such as chat and email queries, customer support, order processing, product descriptions, stock monitoring etc.
So what is a Virtual Assistant and what do they do for you? As you can see above, a Virtual Assistant can be a huge asset to your business. Not only will they help you get more organised, but they’ll also free up your time and your to-do list.so you can focus on what you do best.